Frequently Asked Questions

General Information

Orders

  • What is your warranty and how long is it?

    OKorder warrants to the end user (purchaser) of all new branded machines and accessories (collectively called the “products”) that each will be free of defects in workmanship and material. New machine warranties can be transferred to a second user via a phone call to OKorder.com. This warranty is void if the equipment has been subjected to improper installation, improper care or abnormal operations.  

  • Where are your products made?

    Our products are manufactured in China.

  • How can I place an order?

    You can place orders via our online store. We use secure payment processing gateways for safe transactions.

  • Do you ship internationally?

    Yes, we ship to most countries worldwide. Shipping costs and delivery times may vary based on your location.

  • How long does shipping take?

    Shipping times vary depending on your location and the shipping method chosen.

  • Can I request a product that’s out of stock?

    Absolutely! Let us know what you’re looking for, and we’ll notify you when it’s back in stock.

  • Is my personal information secure?

    Yes, we take your privacy seriously. All personal information is encrypted and stored securely. For more details, please read our Privacy Policy.

Our Service

Based on the "help" + "inspection" of the purchasing node, the regional quality inspector and the purchasing management of the purchaser can be empowered to show the real scene and make use of the real content.

Inspect Factory

Audit suppliers and make a comprehensive assessment of their capabilities before placing an order

Supervise Production

Quality inspection during producing, following the standards, and solving problems in time

Examine Goods

According to AQL standards, samples shall be inspected and strictly distinguish good products from bad ones

Supervise Loading

On-site supervising whole process of loading. EQM will ensure that the deliveryman loads the correct amount of goods in good condition.